Hi, I just purchased Service Capture. When I start the progam up to enter my serial number I get an error saying "network error ocurred. Please try again.". Any ideas what might be causing this to happen?

Cheers.

What version of ServiceCapture are you using? Are you behind a proxy server?

using the lastest version. Not sure about the proxy server? How can I determine that?

Sussed it out. Friggin Anti virus software.
Thanks for the quick reply Kevin.

i'm getting the same error. i just installed service capture. i just downloaded the latest version from the website. i am behind a firewall or proxy not sure which.

I am behind a proxy server. I purchased a copy and get this network error everytime I try and register. What is the solution?

You need to setup the upstream proxy under tools->settings->proxy

Make sure you using the latest version as well.

How can I do that when the only option I get is the registration screen with no trial available for choice (grayed out)?

ServiceCapture should recognize a proxy on the network. If it does not you can try the following:

open the settings.dat file. On pc this should be in same directory as the exe.

add the following lines (remove any lines that already contain these property names):
proxy.autoDetect=false
proxy.url=http://YOUR_PROXY:YOUR_PROXY_PORT

Hmmmm...no settings.dat file in that directory or any of the child directories. I downdoaded the latest version off your site. Should I uninstall and start over? Is it using the proxy settings in IE? We have a script that sets our proxy.

It should try to use the proxy settings in ie. Create that file, settings.dat in the same directory as the exe.

I have followed your instruction exactly and am still getting the same error. If I don't use the .dat file I can go to the link "ServiceCapture website" at the bottom of the registation window. If I us the .dat it changes my IE settings and I can't get to any external site. Any suggestions.

OK, I finally got it to register. I had to change the .dat file to say proxy.autoDetect=true and set my IE settings to autodetect and manually putting the proxy instead of using the proxy script. Once I registered I just put everthing back because I could no longer get to external sources in IE. Service capture does not seem to be working now. I wonder if it has to do with service capture setting that I changed so they don't change proxy information in IE. I am using IE7. This is the .dat it generated:
#ServiceCapture Settings file - DO NOT EDIT
#Tue Jul 01 22:10:54 PDT 2008
throttle.text.1=Dialup
proxy.decrypt=false
view.autoscroll=1
proxy.autoDetect=true
throttle.down.5=10000
proxy.url=http//wwwxxxxxxxxxx.xxxxxx.com\:xxxxx
throttle.down.4=10000
proxy.autoPAC=false
throttle.down.3=4096
throttle.down.2=1540
throttle.down.1=56
proxy.autoIE=false
enhanced=zrRyQzZcAPljbRBM9kZXy7PlaDdX5Kmkh0POU/tgR8M\=
amf.ignoreType=false
view.topmost=false
session.maxEntries=5000
view.tabfocus=true
throttle.up.5=10000
view.remotingRecordset=true
throttle.up.4=10000
throttle.up.3=384
throttle.up.2=768
view.maximize=false
throttle.up.1=56
proxy.autoMac=true
sn=ZGLXS-GRGYN-YUJ55-C5W4A
throttle.text.5=Custom Setting 2
throttle.text.4=Custom Setting 1
cache.prevent=false
throttle.text.3=Cable
throttle.text.2=DSL

For IE to use ServiceCapture as its proxy you need it to change the ie settings. I don't really know what your proxy script is doing or when it is changing the proxy. But IE needs to see ServiceCapture as its proxy and then ServiceCapture needs to see your proxy as an upstream proxy. Without know what your script is doing I would think that you need to have these changed:
proxy.autoIE=true
proxy.autoDetect=true

Does your script only run on startup or does it monitor proxy changes?